Omilia raises $67M to scale its customer support platform

Summary

The customer-support platform raised a $67 million Series B, its first fundraise since 2020, and said ARR has grown 10x to $60 million in that period.

Why it matters

Omilia is a clean example of AI software being financed on business outcomes rather than model novelty: investors are backing measurable revenue growth and a clearer enterprise ROI story.

Founder/operator read

If you are building AI for enterprise buyers, tie the product to saved headcount, faster resolution times, higher conversion, or lower operating cost — not just to “better AI.”

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