Omilia raises $67M to scale its customer support platform

Summary

Omilia raised $67 million in a Series B, and the company says ARR has grown 10x to $60 million since 2020.

Why it matters

That combination of funding and revenue growth is the right signal for AI infrastructure: the business is being measured by usage and expansion, not only by product curiosity.

Founder/operator read

• If you build customer support automation, track deflection, resolution quality, and revenue expansion.
• Strong AI businesses tell a unit-economics story that operators can verify.

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